Hospital Snapshot – Information to Help You Understand Hospital Care
Improving health care starts with giving consumers information so that they can better understand the quality of care provided within their community.
Those who provide care need to know about their quality of care so they can identify areas for improvement.
Everyone should be involved with improving quality:
- Those who give care need information to better understand what they do well and where they need to improve.
- Those who get care need information to learn what good care is and how to become better partners with their health care providers.
- Those who pay for care need information about the quality of care in order to determine whether the value of health care delivered is worth the investment.
About Hospital Snapshot
"Hospital Snapshot," a consumer-friendly resource presented by the New Mexico Coalition for Healthcare Quality, provides information about the care provided by hospitals in Albuquerque. You can learn about the health care patients received in local hospitals from a specific period of time, effectively a "snapshot in time." Hospital Snapshot is intended to inform consumers about the quality of their health care and provide them with a tool they can use to discuss health care with their providers.
Hospital Snapshot information comes from Hospital Compare, an online public report developed by the Centers for Medicare & Medicaid Services (CMS), the U.S. Department of Health & Human Services, and other members of the Hospital Quality Alliance: Improving Care Through Information (HQA). This information comes from hospitals that have agreed to submit information for Hospital Compare to make public. The New Mexico Coalition for Healthcare Quality has repackaged the information provided by CMS into a more consumer-friendly format.
Understanding Types of Hospital Care
Hospital process of care measures include heart attack care, heart failure care, pneumonia care, surgical care and asthma care. Information on quality of care is collected about the treatments patients receive for selected conditions. The data is used to measure how well the hospitals care for their patients by seeing how often the hospital follows recommended standards of care. To learn more about how this data is collected, visit http://www.hospitalcompare.hhs.gov/. To learn more about the data collection process, visit http://www.hospitalcompare.hhs.gov/ or http://www.QualityNet.org.
Understanding Patient Experience
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that reports what patients say about their hospital stay. The survey asks a random sample of patients that recently left the hospital about important parts of their hospital experience, such as how well doctors and nurses communicated. This survey is administered to a random sample of adult patients between 48 hours and six weeks following discharge from the hospital. It is completed by mail, phone or email, with phone follow-up or active interactive voice recognition (IVR).
HCAHPS (pronounced "H caps") was developed by a partnership of public and private organizations and is funded by the federal government, specifically CMS and the Agency for Healthcare Research and Quality (AHRQ).
For more information about the HCAHPS survey, please see the Information for Professionals page on the Hospital Compare website or visit the official HCAHPS website.
How to Use this Information
You can use Hospital Snapshot to learn more about health care quality in our community. Hospital Snapshot provides you with more information you can use to talk with your health care provider to learn about these scores and how they affect your care.
Here are things to know:
- A hospital's quality is more than just the scores on this website. Hospitals provide care for other illnesses and conditions that these scores don't cover. Hospitals are constantly working to improve the care they provide.
- You can use these scores to talk with your provider when you and your health care provider are making decisions about your care.
- Be sure to discuss these scores with your provider. They are not intended to provide medical advice or suggestions for treatment. Rather, they are here to help you become a more informed patient and guide the important discussions you will want to have with your doctor – especially when you are faced with important health care decisions.
Patients and Families
If you are a patient or someone helping a patient with his or her health care decisions, you can use this information to do the following:
- Talk to your health care provider and local hospital staff about what this information means and how it can be used to make health care decisions.
- View information on other websites about hospital quality.
- Review the performance of other hospitals in New Mexico.
- Gather other information about hospitals.
Hospitals and Health Care Professionals
Hospitals and health care professionals can use this information to do the following:
- Review the performance of their hospitals and others in the area.
- Identify opportunities for quality improvement.
- Answer patients' questions and educate them about their hospital care.
To learn more about the source of this information, visit www.hospitalcompare.hhs.gov.
To view the New Mexico Coalition for Healthcare Quality's "Hospital Snapshot," click here.